Terms of Service

1. Our Services

Stepping Stones Spanish provides live online Spanish lessons through recurring monthly memberships.

2. Free Demo Classes

New students may schedule a free demo class to meet their teacher, ask questions, and discuss scheduling availability.

Following the demo class, available recurring time slots may be reserved for a limited period of time pending enrollment.

3. Enrollment & Billing

All lessons are offered as recurring monthly memberships.

By enrolling, you authorize automatic recurring monthly billing using the payment method provided at checkout. Your membership will remain active until canceled.

Payments are securely processed through Stripe.

If a payment cannot be processed, future classes may be paused until the payment issue is resolved.

4. Scheduling

Classes are held on a fixed recurring weekly schedule. We do not offer one-off rescheduling of individual classes.

Students may change their recurring time slot once per month, subject to teacher availability for the requested slot.

5. Holidays

There are no classes on Easter or Thanksgiving. These breaks are baked into our pricing — no adjustment is made for them.

There are also no classes from December 24th through January 1st. Every student and every teacher receives this stretch off, and students receive a quarter-month refund applied to their December invoice.

6. Missed Classes

If a student misses a class for any reason, the class is forfeited. We do not offer makeups or refunds for missed classes.

If a teacher misses a class and no substitute is available, we will refund the amount for that class. If a qualified substitute teacher is available, the class proceeds as normal and no refund is issued.

7. Teachers

All of our teachers are highly qualified, carefully vetted, and passionate about teaching Spanish.

Students are assigned a consistent teacher whenever possible, but this is not guaranteed indefinitely. If circumstances change, students may be transitioned to another equally qualified teacher.

8. Communication with Teachers

Parents may briefly communicate with teachers at the start of a class for quick questions about the student's progress. All administrative and scheduling matters must go through our contact email rather than directly to teachers.

9. Cancellations

You may cancel your membership at any time by emailing us at least 24 hours before your next billing date to avoid future charges. After cancellation, your membership remains active through the end of the current paid month.

There are no refunds for unused classes within a paid month, and we do not offer membership pauses. If you need a break, you can cancel and rejoin later.

10. Respectful Learning Environment

We are committed to a positive, respectful, and supportive environment for all students, families, and teachers. We reserve the right to cancel any subscription for disrespectful behavior or for making a teacher feel uncomfortable.

If we cancel a subscription on our end, we will refund a prorated amount for the remaining classes in the current month.

11. Contact

All questions, scheduling changes, and cancellation requests should be sent to brian@steppingstonespanish.com. You can expect a response within 24 hours on weekdays. Please do not contact teachers directly for administrative matters.

12. Privacy

We respect your privacy and only collect information necessary to provide our services and communicate with you. See our Privacy Policy for details.