Terms of Service

1. Our Services

Stepping Stones Spanish provides live online Spanish lessons through recurring monthly memberships. Classes are 20 minutes for ages 4–6, 30 minutes for ages 7–10, and 40 minutes for ages 11–14. Every plan includes the corresponding companion app and printable worksheets.

2. The Free First Class

New students may schedule a free first 1-on-1 class to meet their teacher, ask questions, and discuss scheduling availability.

Following the first class, available time slots may be reserved for a limited period of time pending enrollment.

3. Enrollment & Billing

All lessons are offered as recurring monthly memberships.

By enrolling, you authorize automatic recurring monthly billing using the payment method provided at checkout. Your membership renews each month until you cancel. You can cancel whenever you like from the subscription management link in the footer of our website — your plan stays active through the end of the current paid month and then simply doesn't renew. Any credits purchased are valid for 3 months after the purchase date, even if your subscription is canceled.

Payments are securely processed through Stripe.

4. Scheduling

Our scheduling is fully flexible. Each monthly plan gives you a set number of class credits that you can use at any time during the month. There is no fixed weekly time slot, you simply book whatever open class time works best for your family each week, subject to teacher availability.

Unused credits roll over into the following month and are valid for 3 months after they were initially granted.

Access to the lesson companion app is included with an active plan and lasts until your last class credit expires. Once your final credit's expiration date has passed, companion app content is no longer accessible.

5. Holidays

We do not offer availability on US federal holidays.

6. Cancellations & Rescheduling

We understand that plans change. If you need to cancel or reschedule a class, you can do so right from your scheduling dashboard.

If you cancel or reschedule more than 24 hours before the class start time, your class credit will be returned to your account so you can book another time.

If you cancel or reschedule within 24 hours of the class start time, or if you miss a class for any reason, the class credit is forfeited and we are unable to offer a refund or makeup.

If a teacher misses a class and no substitute is available, we will refund the amount for that class. If a qualified substitute teacher is available, the class proceeds as normal and no refund is issued.

7. Teachers

All of our teachers are highly qualified, carefully vetted, and passionate about teaching Spanish.

When booking a class, you may choose a preferred teacher or select from any available teacher for more scheduling options. We will make every reasonable effort to honor your chosen teacher, but a specific teacher is not guaranteed. Teacher availability can change, and we cannot guarantee that the same teacher will remain available at the same time every week indefinitely.

If the teacher you selected becomes unavailable for a booked class, we may arrange for another qualified teacher to teach that class. We will do our best to keep your child with the teacher you intended to choose whenever availability allows.

8. Communication with Teachers

Parents may briefly communicate with teachers at the start of a class for quick questions about the student's progress. All administrative and scheduling matters must go through our contact email rather than directly to teachers.

9. Cancellations

You can cancel your membership at any time — no email or phone call required. Just open the subscription management link in the footer of our website and cancel there. Your membership stays active through the end of the month you've already paid for, and it simply won't renew after that.

10. Renewal & Refund Policy

7-day money-back guarantee: Within 7 days after your first payment, you may request a full refund of that payment as long as 2 or fewer class credits from it have been used. For any subsequent monthly payment, the same 7-day window applies only if none of the class credits from that payment have been used. Email hello@steppingstonesspanish.com to request it.

Subscriptions automatically renew monthly unless canceled before the next billing date.

Refund requests made after 7 days, or after more than 2 class credits from the first payment (or any class credit from a later payment) have been used, are not eligible.

Outside the guarantee, previous subscription payments are non-refundable, including unused months.

11. Respectful Learning Environment

We are committed to a positive, respectful, and supportive environment for all students, families, and teachers. We reserve the right to cancel any subscription for disrespectful behavior or for making a teacher feel uncomfortable.

If we cancel a subscription on our end, we will refund a prorated amount for the remaining classes in the current month.

12. Contact

All questions and scheduling changes should be sent to hello@steppingstonesspanish.com. You can expect a response within 24 hours on weekdays. Please do not contact teachers directly for administrative matters.

13. Privacy

We respect your privacy and only collect information necessary to provide our services and communicate with you. See our Privacy Policy for details.